Shipping policy

At Chefivo, we are committed to processing and delivering your order as quickly and efficiently as possible. Please review our shipping policy before placing your order.

Shipping Destinations

We currently ship within the United States only.

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully received.

Orders are processed on business days only. Orders placed on weekends or holidays will begin processing on the next business day.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (New York Time).

Orders placed after the cut-off time will begin processing on the next business day.

Delivery Time

Once your order has been processed, delivery times depend on the shipping method selected at checkout.

Standard Shipping: 7–12 business days
Express Shipping: 3–7 business days

Delivery times are estimates and may vary depending on your location, weather conditions, carrier operations, holidays, or other circumstances beyond our control.

Shipping Cost

Standard Shipping is free on all orders shipped within the United States.

Express Shipping is available for a flat fee of $9.99.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping Carriers

Orders may be delivered by one of the following carriers, depending on the destination and service availability:

USPS
UPS
FedEx
DHL
Other reputable shipping carriers

The carrier used for your shipment will be selected based on operational requirements.

Order Tracking

Once your order has been shipped, tracking information will be provided when available so you can monitor the delivery status of your package.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Chefivo is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we work hard to ensure timely delivery, unexpected delays may occasionally occur due to factors outside our control, including severe weather, carrier delays, holidays, or other unforeseen circumstances.

We appreciate your patience if your shipment experiences an unexpected delay.

Lost or Damaged Shipments

If your package arrives damaged or you believe it has been lost during transit, please contact our customer support team as soon as possible.

For damaged or incorrect items, please include your order number, clear photos of the product, and an uncut unboxing video clearly showing the package being opened and the issue with the item to help us review your claim.