Refund policy

At Chefivo, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns within 30 business days from the date your order is delivered.

To be eligible for a return, the item must be returned in its original condition and meet the requirements outlined in this policy.

Items Not Eligible for Return

Returns will not be accepted for:

Products that have been used, worn, washed, or damaged after delivery.
Items with the original tags, labels, or stickers removed.
Products returned without their original packaging, box, wrapping, or protective materials.
Items returned without the accessories, manuals, free gifts, or other components included with the original purchase.
Products with stains, odors, smoke smell, pet hair, or other visible signs of use.
Customized, personalized, or made-to-order products.
Clearance, final sale, or items marked as Non-Returnable, unless they were received damaged, defective, or incorrect.
Gift cards.
Digital products.
Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
Items returned after the 30-business-day return period.
Products returned with missing parts or components that were included when delivered.
Items returned without prior return authorization, when authorization is required.
Claims for damaged, defective, or incorrect items that are submitted without an uncut unboxing video clearly showing the product and the reported issue.

Return Shipping Costs

If your return is approved, you are responsible for the cost of return shipping unless otherwise required by applicable law.

We recommend using a shipping service that provides tracking, as we cannot be responsible for returns lost in transit.

How to Request a Return

To request a return, please contact our customer support team before sending your item back.

Email: support@chefivo.shop

Please include:

Your order number
A brief description of the reason for the return
Photos of the item if applicable
An uncut unboxing video for damaged, defective, or incorrect item claims

Once your request is reviewed and approved, you will receive instructions for returning the item.

Return Address

Chefivo
139 Flatbush Ave
Brooklyn, NY 11217
United States

Please do not send products back without first receiving return instructions from our support team.

Refunds

After your returned item is received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved, it will be issued to your original payment method.

Please allow 5 to 10 business days for the refund to be processed after approval. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery.

To help us review your claim efficiently, provide:

Your order number
A clear description of the issue
Clear photos of the product
An uncut unboxing video showing the package being opened and the issue with the product

Failure to provide the requested documentation may prevent us from processing the claim.