Payment Policy

At Chefivo, we aim to provide a secure and convenient checkout experience. This Payment Policy explains the payment methods we accept and how payments are processed when you place an order on our website.

Accepted Payment Methods

We currently accept the following payment methods:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

Only the payment methods displayed at checkout are available for use.

Currency

All prices on our website are listed in U.S. Dollars (USD).

If your payment method uses a different currency, your financial institution or payment provider may apply currency conversion rates or additional fees. Any such charges are determined by your payment provider and are not controlled by Chefivo.

Payment Authorization

Payment must be successfully authorized before an order can be processed and prepared for shipment.

If your payment cannot be authorized or is declined, your order will not be completed until a valid payment method is provided.

Order Confirmation

After your payment has been successfully completed, you will receive an order confirmation by email. This confirmation indicates that we have received your order and payment information.

Payment Security

We are committed to providing a secure shopping experience. Payments are processed through Shopify's secure checkout and supported payment providers. We do not request payment information through email or other unsecured communication methods.

Pricing Accuracy

We make every effort to ensure that product prices displayed on our website are accurate. If a pricing error or technical issue is identified before an order is fulfilled, we reserve the right to cancel the affected order. If payment has already been received for a canceled order, any applicable refund will be issued to the original payment method.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Once a refund has been approved, please allow 5 to 10 business days for the refund to be processed. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

For complete information about return eligibility and refunds, please refer to our Return & Refund Policy.

Fraud Prevention

To help protect our customers and maintain a secure shopping environment, orders may be reviewed for verification. If additional information is required to confirm an order, our customer support team may contact you before the order is processed.