Privacy policy

At Chefivo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website or place an order, we may collect information such as:

Name
Billing and shipping address
Email address
Phone number
Payment information necessary to complete your purchase
Order details and purchase history
Device information, browser type, IP address, and website usage data
Information you provide when contacting our customer support

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Send order confirmations, shipping updates, and service-related communications
Improve our website, products, and customer experience
Detect and help prevent fraud or unauthorized transactions
Comply with applicable legal obligations
Send promotional emails when permitted by applicable law

Payment Information

Payments are processed through the payment methods available on our store. We use your payment information only as necessary to process transactions and do not use it for unrelated purposes.

Cookies

Our website uses cookies and similar technologies to improve website functionality and enhance your shopping experience.

Cookies may be used to:

Remember your preferences
Keep your shopping session active
Improve website performance
Measure website traffic and visitor activity
Support website functionality and security

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.

Analytics

We use Google Analytics to understand how visitors use our website. This information helps us improve our website, products, and customer experience.

Google Analytics may collect information such as pages viewed, time spent on the website, device information, browser type, and general location based on IP address.

Advertising and Marketing

We use Meta Pixel to better understand customer interactions with our website and to help measure the effectiveness of our advertising.

If you choose to receive promotional communications, we may send marketing emails about products, offers, or updates. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Sharing Your Information

We may share your information with trusted service providers only when necessary to operate our business, including services related to:

Payment processing
Order fulfillment
Shipping and delivery
Website hosting
Analytics
Marketing services

We may also disclose information when required by applicable law or to protect our legal rights.

We do not sell your personal information.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and maintain appropriate business records.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, or applicable laws. Any updates will become effective when the revised policy is published on our website.