Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship to addresses within the United States only.

2. How much does shipping cost?

We offer two shipping options within the United States:

Standard Shipping: Free
Estimated delivery: 7–12 business days

Express Shipping: $9.99
Estimated delivery: 3–7 business days

3. How long does it take to process my order?

Orders are typically processed within 1 to 3 business days after your payment has been successfully received.

4. What is the order cut-off time?

Our daily order cut-off time is 5:00 PM (New York Time).

Orders placed after the cut-off time will begin processing on the next business day.

5. How long does delivery take?

After your order has been processed, delivery times depend on the shipping method selected:

Standard Shipping: 7–12 business days
Express Shipping: 3–7 business days

Delivery times are estimates and may vary depending on the shipping carrier and destination.

6. Which shipping carriers do you use?

Depending on your location and service availability, your order may be delivered by:

USPS
UPS
FedEx
DHL
Other reputable shipping carriers

7. What payment methods do you accept?

We accept the following payment methods:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

All prices are displayed in U.S. Dollars (USD).

8. Can I return my order?

Yes. Eligible items may be returned within 30 business days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.

9. Who pays for return shipping?

Customers are responsible for the cost of return shipping unless otherwise required by applicable law.

10. Which items cannot be returned?

Returns are not accepted for:

Used, worn, washed, or damaged items
Products without original packaging, tags, or included accessories
Customized or personalized products
Clearance, final sale, or marked non-returnable items, unless received damaged, defective, or incorrect
Gift cards
Digital products
Products damaged through misuse or unauthorized repairs
Returns submitted after the return period
Products with missing parts
Returns that do not meet the requirements of our Return & Refund Policy

11. What should I do if I receive a damaged, defective, or incorrect item?

Please contact us as soon as possible after delivery.

To help us review your claim, please provide:

Your order number
A description of the issue
Clear photos of the product
An uncut unboxing video clearly showing the package being opened and the reported issue

12. How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

13. How long does a refund take?

Once your refund has been approved, please allow 5 to 10 business days for it to be processed. Your financial institution may require additional time before the funds appear in your account.